Delivery & Support Information
At Venice Gold, we are committed to delivering your order quickly, safely, and with care. Every shipment is handled with attention to detail to ensure a seamless experience from checkout to delivery.
Shipping Policy
Fulfillment Locations
Venice Gold is headquartered in Michigan, which also serves as one of our primary fulfillment hubs. We also utilize Amazon Multi-Channel Fulfillment (MCF) and FBA to ensure fast and reliable delivery.
United States Shipping
- Shipping rates are calculated at checkout.
- Free shipping on all U.S. orders over $30.
- Most U.S. orders ship via USPS First Class Mail and are typically delivered within 3–4 business days after shipment.
- Delivery times may be slightly extended during peak seasons or holidays.
Canada Shipping
- Shipping rates are calculated at checkout.
- Estimated delivery: 10–14 business days after shipment.
- Canadian orders may be subject to duties and import taxes imposed by the government of Canada. These charges are beyond our control and remain the responsibility of the customer.
United Kingdom Shipping
- Shipping rates are calculated at checkout.
- Estimated delivery: 2–4 weeks after shipment, depending on customs and carrier processing.
- Duties and import taxes may apply and are the responsibility of the customer.
Additional International Countries
We may be able to ship to additional countries upon request. Please contact us at Justin@VeniceGoldTan.com for a custom shipping quote.
International orders may be subject to customs duties, taxes, or fees imposed by local authorities. These charges are not controlled by Venice Gold and remain the responsibility of the customer.
Order Processing Time
We strive to process and ship orders the same business day they are placed. During holidays, high order volume, or special promotions, processing times may be slightly extended. We always work to ship orders as efficiently as possible.
Returns & Refunds
30-Day Return Policy
Your satisfaction is our priority. If there is any issue with your order, please contact us within 30 days of your purchase date and we will work promptly to resolve it.
Refunds and replacements are handled on a case-by-case basis to ensure a fair and supportive resolution.
Free Replacements
If your product arrives incorrect, damaged during transit, or defective, please contact us within 30 days. We will replace the item at no cost to you.
Returns for Other Reasons
- Contact us within 30 days for return approval.
- Return the item in its original condition.
- Once received and inspected, we will issue a refund to your original payment method.
- Return shipping costs are the responsibility of the customer.
Refund Processing
Once your return is received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.
Contact Us
If you have any questions about shipping, returns, or your order, our team is here to assist you.
Email: Justin@VeniceGoldTan.com