🚚 Shipping Policy – Venice Gold
At Venice Gold, we’re committed to delivering your order quickly, safely, and with care.
Fulfillment Locations
Venice Gold is headquartered in Michigan, which also serves as one of our fulfillment hubs. We also utilize Amazon Multi-Channel Fulfillment (MCF) and FBA to ensure fast and reliable delivery.
🇺🇸 United States Shipping
- Shipping rates are calculated at checkout.
- Free shipping on all U.S. orders over $30.
- Most U.S. orders ship via USPS First Class Mail and are typically delivered within 3–4 business days after shipment.
- During peak seasons or holidays, delivery times may be slightly longer.
🇨🇦 Canada Shipping
- Rates are calculated at checkout.
- Estimated delivery: 10–14 business days after shipment.
- Canadian orders may be subject to duties and import taxes imposed by the government of Canada. These charges are beyond our control and are the responsibility of the customer. Please check with your local postal service for details.
🇬🇧 United Kingdom (UK) Shipping
- Rates are calculated at checkout.
- Estimated delivery: 2–4 weeks after shipment, depending on customs and carrier processing.
- Duties and import taxes may apply and are the responsibility of the customer.
🌍 Additional International Countries
We may be able to ship to additional countries upon request.
Please contact us at Justin@VeniceGoldTan.com for a custom shipping quote.
International orders may be subject to customs duties, taxes, or fees imposed by your local government. These charges are not controlled by Venice Gold and are the responsibility of the customer.
⏱️ Order Processing Time
We strive to process and ship orders the same business day they are placed.
In some cases (holidays, high order volume, or special promotions), processing may take slightly longer, but we always work to ship orders as quickly as possible.
↩️ 30-Day Return & Refund Policy
Your satisfaction is our priority. If there is any issue with your order, please contact us within 30 days of your order date and we will do our best to resolve it.
We offer refunds and/or replacements on a case-by-case basis and are committed to providing excellent customer service.
✅ Free Replacements
If your product is:
- Incorrect
- Damaged by the carrier
- Defective in any way
Please contact us within 30 days, and we will replace the item at no cost to you.
🔄 Returns for Other Reasons
If you wish to return a product for any other reason:
- Contact us within 30 days for approval.
- If approved, return the item in its original condition.
- Once received, we will issue a refund to your original payment method.
- Return shipping costs are the responsibility of the customer.
💳 Refund Processing
Once your return is received and inspected, approved refunds will be processed within 5–10 business days to your original payment method.
📩 Contact Us
If you have any questions about shipping, returns, or your order, our support team is here to help.